Strategic & Operational Optimization
Implementing new systems/applications, optimizing your existing systems, and/or improving your business workflow processes are all essential projects in the quest to optimize an organization’s operations. Frequently, these are undertaken as separate efforts which can result in a disconnected workflow. Our Strategic and Operational Optimization service guides clients in establishing a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that will drive business performance and assist in achieving the optimal state.
Workflow Process Review:
- Document the current state workflow process
- Identify areas for improvement (findings / projects) – create a gap analysis
- Recommendations for improvement (Best Practice)
- Create workflow process for future state
- Create metrics to measure process flow improvement
- Risk mitigation strategy for maintaining status quo
Reporting and Benchmarking:
- Establish baseline measurements to ensure clear understanding of optimization efforts
- Create applicable benchmarks for all areas (Best Practice)
- Monitor and measure progress toward benchmarks
- Monitor Key Performance Indicators (KPIs) and Key Performance Drivers (KPDs)
The optimization cycle consists of a continuous process of monitoring the appropriate metrics, looking for a variance from the targets or norms, then determining an approach to address the issue. Why not leave the heavy lifting to the experts?
Sam Ziman, Chief Executive Officer


Murtaza Ahmed, Chief Growth Officer
Josh Ziman, Chief Cybersecurity Architect
Jessica Ziman, Company Liaison
Sue Ulrey, National Practice Leader, Advisory Services
Juanita Thomas, Human Resource Manager
Alan Tackett, Senior VP of Delivery
Marty Prahl, Chief Health IT Architect
Mike Parrish, Chief Operating Officer
Manoj Muzumdar, Distinguished Enterprise Architect
Bill Monachino, President
Ratna Atri, Quality and Risk Manager
