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What Healthcare Can Learn From Other Industries for Customer Experience

Organizations are rated using Glassdoor, restaurants are rated using Yelp, did you know hospitals are rated by CMS? Most healthcare workers know about the five-star rating, what about the public, do they know? You could become a provider of choice by sharing that rating. All businesses share a variety of things in common, the need to secure and maintain customers or clients is a significant one. Although there are unique customer requirements for some businesses, we can learn from each other and may be surprised how many of the lessons cross industries. 

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